Billing Terms And Conditions
Valelura Payment Policy
1. Accepted Payment Methods
At Valelura, we provide multiple secure payment options to make your checkout process smooth and convenient. We currently accept the following methods:
- Major Credit & Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Afterpay (when available)
- Apple Pay & Google Pay
- Bank Transfers (for large or special orders – please contact us prior to purchase)
All transactions are processed in United States Dollars (USD) unless otherwise stated at checkout.
2. Payment Authorization & Processing
- Full payment is required at the time of purchase.
- Orders will not be prepared or shipped until payment has been successfully approved.
- If a transaction is declined or fails, the order will not be confirmed and must be placed again.
3. Pricing & Currency
- All prices displayed on the Valelura website are shown in USD.
- Prices may change at any time without prior notice.
- Any applicable taxes, duties, or shipping fees will be calculated and displayed during checkout before final payment.
4. Secure Transactions
Valelura uses industry-standard SSL encryption and trusted payment gateways to protect your personal and payment information. We do not store or have direct access to your credit or debit card details.
5. Refunds & Chargebacks
- Refunds are handled in accordance with our Return & Refund Policy.
- Unauthorised chargebacks may be investigated and disputed. We encourage customers to contact our support team first so we can resolve any concerns quickly and fairly.
6. Fraud Prevention
To protect our customers and our business, Valelura reserves the right to review, delay, or cancel any order that appears suspicious or potentially fraudulent. In some cases, additional verification may be required, especially for high-value purchases.
7. Contact Information
Customer Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (MST)
We aim to respond to all payment-related inquiries within 1–2 business days.