Shipping policy

Last Updated: August 13, 2026

At Valelura, we are committed to giving you a clear and straightforward shipping experience. We offer free shipping on all orders within the United States.

Shipping Locations

This shipping policy applies to orders shipped within the United States.

Delivery Times

  • Order Cutoff Time: 5:00 PM MST. Orders placed after this time are processed the next business day, which may add one extra day to the delivery estimate.
  • Order Handling Time: 1–2 business days, Monday to Friday. Once your order is processed it is shipped by one of our trusted carriers.
  • Transit Time: 6–8 business days, Monday to Friday.
  • Estimated Delivery Time: 7–10 business days in total.

Please note that delivery times are estimates and may vary due to factors outside our control.

Carrier Services

We partner with reliable shipping carriers to deliver orders within the United States, including USPS, UPS, and FedEx.

Shipping Costs

  • Free Shipping: All orders within the United States qualify for free shipping with no minimum order requirement.
  • Paid Shipping: For destinations outside our free shipping zones, shipping costs are calculated and displayed at checkout.

Delivery Issues

If you experience any delivery issue, including delays or lost packages, please contact our customer service team right away. We are here to help make sure your order arrives safely.

Tracking Your Order

Once your order has shipped you will receive an email confirmation containing your tracking number. You can monitor your shipment on our Order Tracking Page.

Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Questions?

Visit our FAQ page or contact our customer support team for assistance.

Contact Information

Store Address: 10720 W Indian School Rd Ste 19 #1021, Phoenix, AZ 85037, United States
Store Email: support@valelura.com
Store Phone: +16026994580
Customer Service Hours: Monday to Friday: 8:00 AM – 10:00 PM (MST)
We do our best to reply to your e-mail within 1–2 business days.