FAQ
Welcome to the Valelura Frequently Asked Questions page. We are here to help ensure you have the best possible shopping experience. If you need further assistance, please do not hesitate to contact us.
1. How long will it take to receive my order?
Handling Time: 1–2 business days. Transit Time: 6–8 business days. Estimated Delivery Time: 7–10 business days in total. Full details are in our Shipping Policy.
2. Do you offer free shipping?
Yes. Every order ships free within the United States, with no minimum purchase required. See our Shipping Policy for details.
3. Where is Valelura located?
Valelura is a United States based online business offering a curated selection of high quality lighting and home decor, with shipping available throughout the United States.
4. What if I receive a defective product?
Defective items are replaced at no cost to you. Just contact us within 30 days of receiving your order and we will take care of it. See our Return Policy.
5. Can I cancel my order after it is placed?
Yes. You have a 24 hour cancellation window. Contact our support team as soon as possible with your order number and we will cancel it if it has not yet been dispatched.
6. What is your return policy?
We keep returns simple and hassle free, with a 30 day window from the day your order arrives. The full process is outlined in our Return Policy.
7. When will I receive my refund after returning a product?
Once your return is received and inspected, your refund is initiated to the original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy.
8. Do you offer any warranties or guarantees?
Yes. Every purchase carries a 30 day warranty. Details are in our Return Policy.
9. How can I contact customer support?
Reach us through our Contact Us page or directly at support@valelura.com.
10. Do you ship internationally?
Not at this time. Shipping is exclusively within the United States.
11. Do you have a physical store location?
No, Valelura is online only. This keeps our pricing competitive and lets us offer a wider product selection.
12. Can I place a bulk order for my business or organization?
Yes, bulk orders are available. Contact our customer support team for pricing and details.
13. What is the process for exchanging a product?
Exchange instructions are outlined in our Return Policy. Email us with your order number and what you would like instead, and we will help you swap it.
14. How can I track my order?
Once your order has shipped, you can follow it on our Order Tracking Page. Tracking details are also emailed to you automatically.
Contact Us
Store Address: 10720 W Indian School Rd Ste 19 #1021, Phoenix, AZ 85037, United States
Store Email: support@valelura.com
Store Phone: +16026994580
Customer Service Hours: Monday to Friday: 8:00 AM – 10:00 PM (MST)
We do our best to reply to your e-mail within 1–2 business days.