Refund policy

Returns & Refunds Policy

Last Updated: (06/13/2026)

At Valelura, your satisfaction matters. If your order doesn’t feel right, we offer a fair and straightforward return process to keep your shopping experience smooth.

---

Order Cancellations

You may cancel your order within 24 hours of placing it by emailing support@valelura.com with your order number. After this window we cannot guarantee cancellation as your order may already be in processing. Once shipped, cancellation is no longer possible — however you may return the item after delivery following the guidelines below.

---

Return Window

We accept returns within 14 days of the delivery date. Requests submitted after this period will not be eligible. 

---

Item Eligibility

To qualify for a return, items must be:

• Unused and in their original condition
• Returned with original packaging, tags and accessories
• Accompanied by proof of purchase from Valelura

Returns that do not meet these requirements may not be approved.

---

Restocking Fee

None. We do not charge any restocking fees.

---

Return Shipping & Fees

• If the item arrived damaged or incorrect due to our error, Valelura will cover the return shipping cost.
• For all other reasons, the customer is responsible for return shipping.
• Initial shipping charges are non-refundable.

---

How to Initiate a Return

Email our support team at support@valelura.com to start your return request. Include your order number and a short explanation of the issue. Once approved, you’ll receive detailed return instructions and the designated return address. Send the item back securely following the instructions provided.

---

Refund Processing

• After we receive and inspect your return, we’ll notify you of the refund status.
• If approved, your refund will be issued to your original payment method within 5–10 business days.
• Processing times may vary depending on your financial institution.

---

Exchanges

Need a different size or color? Reach out to our support team at support@valelura.com and we’ll assist with an exchange, subject to product availability.

---

Order Not Delivered

If your order hasn't arrived within the expected delivery window, contact us immediately with your order number. We will investigate with the carrier and if the package is confirmed lost, we will issue a full refund or send a replacement at no additional cost.

---

Items Not Eligible for Return

• Final sale or clearance items
• Gift cards
• Hygiene-related personal care products

---

Need Help?

Visit our FAQ page or reach out directly to our support for assistance.