Refund policy

Valelura Returns & Refunds Policy

At Valelura, your satisfaction matters. If your order doesn’t feel right, we offer a fair and straightforward return process to keep your shopping experience stress-free.

Policy Summary

• Return requests must be made within 14 days of delivery.
• Items must be unworn, unused, and in their original state, including packaging and tags.
• Proof of purchase from Valelura (order confirmation or receipt) is required.
• Returns that fall outside these guidelines may not be approved.

Return Shipping & Fees

• If the item arrived damaged or incorrect due to our error, Valelura will cover the return shipping cost.
• For all other reasons, the customer is responsible for return shipping.
• Initial shipping charges are non-refundable.

How to Initiate a Return

1. Email our support team at support@valelura.com to start your return request.
2. Include your order number and a short explanation of the issue.
3. Once approved, you’ll receive detailed return instructions and the designated return address.
4. Send the item back securely following the instructions provided.

Refund Handling

• After we receive and inspect your return, we’ll notify you of the refund status.
• If approved, your refund will be issued to your original payment method within 5–10 business days.
• Processing times may vary depending on your financial institution.

Exchanges

Need a different size or color? Reach out to our support team and we’ll assist with an exchange, subject to product availability.

Items Not Eligible for Return

• Final sale or clearance items
• Gift cards
• Hygiene-related personal care products

Contact & Support

For any questions or concerns about this policy, contact us anytime: